Amazon Connect Calculator by Sajid
Estimate your Amazon Connect costs and compare with other contact center solutions
Calculate Your Amazon Connect Costs
Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service at any scale. Use this calculator to estimate your costs based on your specific usage patterns and requirements.
Understanding Amazon Connect Pricing
Pay As You Go
No long-term commitments or upfront payments. Pay only for what you use on a per-minute basis. This makes Amazon Connect an economical choice for businesses of all sizes.
Scalable Solution
Easily scale up or down based on your business needs without worrying about infrastructure. Handle seasonal spikes or unexpected call volumes with ease.
AI-Powered Features
Leverage advanced features like Contact Lens, Amazon Q, and Voice ID to enhance customer experience and provide agents with the tools they need to succeed.
Amazon Connect Pricing Components
Amazon Connect uses a pay-as-you-go pricing model that includes charges for:
- Telephony usage: Per-minute charges for inbound and outbound calls
- Phone numbers: Monthly fees for DID and toll-free numbers
- Chat and messaging: Per-message fees for customer interactions
- Additional features: Optional services like Contact Lens, Amazon Q, and more
Our calculator helps you estimate these costs based on your expected usage patterns.
About This Calculator
This calculator provides estimates based on the official AMAZON CONNECT pricing. Actual costs may vary based on your specific usage patterns, AWS region, and any special pricing arrangements you may have with AWS.
For the most accurate pricing information, we recommend consulting with an AWS representative or referring to theofficial Amazon Connect pricing page.
How to Use This Calculator
- Enter your expected number of agents and call volume
- Configure additional features like chat, email, and AI capabilities
- View your estimated monthly and annual costs
- Compare Amazon Connect pricing with other contact center solutions
- Download or share your pricing estimate
Frequently Asked Questions
What's included in Amazon Connect AI Unlimited?
AI Unlimited includes Contact Lens analytics, Amazon Q in Connect, Voice ID authentication, Forecasting & Planning, and Performance Evaluation at no additional cost beyond the base per-minute rates.
How accurate are these cost estimates?
Our estimates are based on official AWS pricing as of January 2025. Actual costs may vary based on your specific usage patterns, region, and any enterprise agreements you may have with AWS.
Can I export my pricing estimate?
Yes, you can download your estimate as a PDF or email it to yourself using the options in the pricing summary panel.
Last updated: January 2025. Pricing information is subject to change.
Amazon Connect Implementation Tips
Getting Started
- • Start with a pilot program using 5-10 agents
- • Configure basic routing and queues first
- • Test call flows thoroughly before going live
- • Train agents on the new interface
Cost Optimization
- • Monitor usage patterns regularly
- • Use AI Unlimited for predictable savings
- • Optimize call routing to reduce handle time
- • Consider regional pricing differences
Recommended Resources
The following resources and advertisements help us maintain this free calculator and provide valuable information about contact center solutions.